Text Messaging Privacy Policy

At The Midwife Bus, we value your privacy and are committed to protecting the personal information you share with us through text messaging. This policy outlines how we handle your personal information when using text messaging for appointment reminders and direct communication with our employees.

1. Purpose of Text Messaging

We use text messaging exclusively for:

• Appointment Reminders: To send you reminders about upcoming appointments or scheduling changes.

• One-on-One Communication: For direct communication between you and our employees regarding your care, scheduling, or other service-related matters.

We do not use text messages for marketing, promotions, or any non-service-related communications.

2. Information Collected

When you provide us with your mobile phone number, we may collect the following information:

• Your phone number

• Text message content between you and our staff (for service-related purposes)

• Message delivery status (e.g., whether a message was successfully delivered)

This information is used solely for the purposes of communication as outlined in this policy.

3. How We Use Your Information

Your phone number and text message content are used only to:

• Send you appointment reminders.

• Facilitate direct communication between you and our staff.

• Respond to your questions or service-related concerns.

We do not share or use your phone number for any marketing, sales, or unrelated communications.

4. Data Security

We take reasonable precautions to secure your text message information, including:

• Limiting access to authorized personnel only.

• Using secure messaging systems, where applicable, to protect your data.

However, please note that text messages may not always be fully encrypted, and there is a risk that unauthorized third parties may access your messages.

5. Your Consent

By providing your mobile phone number to The Midwife Bus, you consent to receiving text messages related to your appointments and direct communications. You may opt out of receiving text messages at any time by contacting us or replying “STOP” to any text message.

6. Opting Out

If you choose to opt out of text messaging:

• You will no longer receive appointment reminders or direct communication via text.

• We will continue to communicate with you through other available means (e.g., phone calls, emails).

7. Data Retention

We retain your phone number and text message records for as long as necessary to fulfill service-related communication needs and comply with legal obligations.

8. Contact Us

If you have any questions or concerns about this policy or your text message communications, please contact us:

• Phone: 321-354-6844

• Address: 5700 E Irlo Bronson Memorial Hwy, St. Cloud, FL 34771

Effective Date: 10/2024

By continuing to communicate with us via text message, you agree to the terms of this policy.

Thank you for trusting The Midwife Bus with your care. Your privacy is our priority.

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